Process Management Control System


Six Sigma Basics (Webinar 1)

Do you understand your business process and how it performs? Do you know what you should measure or monitor to ensure you continually meet customer requirements?

A Process Management Control System (PMCS) drives continuous improvement opportunities based on “measures that matter” for customer satisfaction.

Join us for this 1 hour webinar to learn the basics for building a Process Management Control System (PMCS).

In this webinar participants learn about:

  • What is a Process Management Control System (PMCS) and its benefits
  • The relationship of process management to customer satisfaction.
  • Quality characteristics that customers look for in services and in products
  • How to develop “measures that matter” — outcome indicators and upstream process indicators
  • Tips for building and implementing a PMCS

EARN 1 PDU after viewing this webinar.

This webinar aligns to the PMI Talent Triangle – Technical.



Solutions Cube Group’s webinars are presented by experienced staff members and partners who have over 30 years of experience managing projects and developing and running facilitated project meetings and delivering project management training courses.

During checkout you will be asked to provide your name and email address to automatically register you for the webinar you’ve purchased. Click on Watch Webinar to stream the webinar on Windows Media Player (PC). If you use QuickTime (Mac) we recommend installing a free video viewer called VLC media player at to stream the webinar.

If you have questions about your purchase or would like to receive a copy of the presentation slides, contact us at or call us at 972.786.0900.


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