Customer Focus


Project Leadership vs. Project Management (Webinar 5)

Many people are project managers but few exhibit project leadership skills. Project leadership is one of the dimensions that differentiates effective project managers from non-effective project managers. Being a leader requires more than managing the mechanics of a project. Effective leaders focus on their customers. Do you know who are your internal and external customers? Do you seek feedback regarding customer satisfaction? Do you have verifiable project objectives that add value for the customer? Do you effectively resolve conflicts with customers?

Attend this 1 hour presentation to learn how improving your project leadership is a journey of continuous improvement and starts with self assessment. Discover tips for improvement in one aspect of project leadership – customer focus.

In this webinar participants learn about:

• Differences between project leadership and project management
•How to assess your project leadership skills in the area of team focus and support**
• How to identify your internal and external customers
• Practical tips for:
– managing customer expectations
– defining verifiable objectives tied to value for the customer
– effectively giving and receiving feedback
• Why a complaint is a gift
• Practical tips for collecting customer satisfaction information

after viewing this webinar.

This webinar aligns to the PMI Talent Triangle – Leadership.


Solutions Cube Group’s webinars are presented by experienced staff members and partners who have over 30 years of experience managing projects and developing and running facilitated project meetings and delivering project management training courses.

During checkout you will be asked to provide your name and email address to automatically register you for the webinar you’ve purchased. Click on Watch Webinar to stream the webinar on Windows Media Player (PC). If you use QuickTime (Mac) we recommend installing a free video viewer called VLC media player at to stream the webinar.

If you have questions about your purchase or would like to receive a copy of the presentation slides, contact us at or call us at 972.786.0900.


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